Frequently Asked Questions

If you have any questions that are not addressed here, feel free to Contact us!

You might also want to check out our Help Page.

It's pretty simple. You register an account with us and then upload your album as a .zip file. You can assign codes to give out to your fans. You can print these codes and include them in your physical release, or you can give them out via email, social media direct-message, etc.
You can include any files you wish in your uploaded .zip file. Just inlucde your ebook (or audio book) files in your uploaded .zip file and it will be included in your customer's download.
No, you can only pay with credit card and through paypal for the time being. If there is enough interest, other payment options might be added. For more information about paypal, check here.
To upload your file, you must first zip them. After you have registered, hit the upload album button from your 'My Albums' Page.
Check here for instructions on how to do this in Windows or Apple OSX.
Having vinylcodes host your files means that the uploaded .zip files live in our Cloud servers. They won't take up your valuable space and more importantly, you won't have to deal with the bandwidth issues when your fans download your album. Your internet service provider may make you pay extra if you go over a certain bandwidth and all that downloading action may interfere with your normal internet life - so board your files with us and you won't need to worry about any of those things.
Not at this time but we're thinking about it. If you'd like to go that route, drop us a line at support@vinylcodes.com.
Check out our Help page for more information on our redeem widget.
Once you have uploaded your album in a .zip file, you are ready to assign some codes. Just click on the 'Buy Codes' link at the top of the page.
Nope! Once assigned, a code will never expire. We have codes from releases in 2011 that are still being redeemed.
At this time we only offer codes in blocks of 100, 500 or 1000 directly through our web site, however custom amounts are available if you contact us directly.
Not at this time but we're considering it. Contact us if this is something you need.

We support two different methods

  • Direct your users to https://vinylcodes.com/redeem where they will be able to enter the code.
  • Embed our download widget into your site so they will be able to download the album directly from there.

    • See our Help page for more details.

    Click the Send email on redeem checkbox in your Profile page and we'll send you an email whenever someone redeems a code and downloads your album.
    No. A code can only be used once. We do, however, allow you to 'reset' a code if there was an error with a user's download. If you need codes that can be re-used multiple times, please contact us.
    Yes! Our base codes consist of 8 digits and are alpha-numeric, but you can customize it by clicking the 'Advanced' button in the assign codes page. This will let you add a prefix or suffix, let you set a custom length and more.